Refund policy

LUMICIN Refund Policy

Last updated: July 2026

Your satisfaction is our priority. If you're not happy with your purchase, we're here to help.

RETURN WINDOW
We accept returns within 10 days of the delivery date.

ELIGIBILITY
To be eligible for a return, items must be:

  • Unopened and unused
  • In their original packaging
  • In the same condition as received

We do not accept returns on opened or used skincare products for hygiene reasons.

HOW TO INITIATE A RETURN

  1. Contact us at hello@lumicin.com within 10 days of delivery
  2. Include your order number and reason for return
  3. We'll provide a return shipping label and instructions

REFUNDS
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.

DAMAGED OR INCORRECT ITEMS
If you received a damaged or incorrect item, please contact us immediately with a photo and we'll make it right — no return required.

QUESTIONS?
Reach us at hello@lumicin.com or via WhatsApp. We also speak Spanish 🇨🇴🇺🇸.